QUALITY CARE, MAXIMUM SATISFACTION
Our healthcare professionals provide bespoke care to adults and young people from the ages of 18 and upwards, throughout Canterbury and the surrounding areas.
ADULT HOME CARE REVIEWS IN CANTERBURY
We are proud to declare we have received a review score of 9.8/10 from homecare.co.uk - a dedicated review platform for home care and live-in care services, and that's all thanks to the hard work and commitment from our wonderful team.
We value hearing about client and family care experiences, as it always helps us to know what we're doing right, and any ways in which we can continue to strengthen our services to you. If you would like to leave us a review, we would love to be able to share your thoughts and feelings with our new clients!
Here is some more feedback that our clients are sharing about our services:
Thank you for everything you do for me, I’m lucky that I have all of you. Thank you for making me smile - you are not just my carers; you have all become family.
If I didn't have any of you, I wouldn't be here doing all the things I am able to do. You help my mum out a lot, so she can leave me to do what she needs, and knows that I’m safe.
Thank you for having my back and keeping me going. There is nothing I can say, or do, to tell you how much all of this means to me.
Everything you do makes a difference to my life, even the little things like doing my hair.
I was worried about having carers but that changed from day one. It will be three years since having carers from 4Life, and I wouldn’t change who looks after me.
EVERYTHING YOU DO MAKES A DIFFERENCE
The children and I would like to thank you once again for all the care and help you’ve given us.
My husband was well looked after by your carers. We can’t thank them enough.
Best thing we did, to come over to you.
Rose (Wife of Client)
WELL LOOKED AFTER
I just wanted to write to say what a wonderful company this is. I had to plough through a huge brochure of care companies and for various reasons I was left with 2 to choose from. The other company didn't even get through my Dad's front door because they made errors with his name and address.
I have been impressed with the care shown by all staff from your management team, who came out on the initial visit, and the carers who come to deal with my Dad. They have contacted nurses and doctors for us when I have not been able to, and go out of their way to help. I had a couple of minor issues at the beginning, but once I telephoned the team they rectified the issue within hours. Then followed up to make sure things were okay.
I have recommended the company to my Dad's Physiotherapist and GP, as well as family and friends. This company ticks all the boxes and more for us.
Margaret (Daughter of Client)
TICKS ALL THE BOXES
It has been excruciating being unable to visit John due to the restrictions, but we have been comforted by the exceptional care and professionalism of 4Life Healthcare.
Initially, John was concerned of loss of dignity, but it is to the credit of your people that those concerns were very quickly dispelled.
John could not speak too highly of his carers, he looked forward to them coming and considered them his friends.
It is entirely due to 4LifeHealthcare that John's last months were comfortable and dignified. He could not have been in better hands.
Albert & Sabrina (Family of Client)
PROFESSIONALISM & DIGNITY AT ALL TIMES
I was recommended to contact 4Life Healthcare Services by my father’s GP Surgery to assist with his care. From the initial phone call and setting up the care calls, the team were very responsive to the needs of my father, changing hours, number of visits, providing overnight care and the number of carers attending to meet his needs. The team were all fantastic, friendly and empathetic throughout and we couldn’t have wished for more from them.
Chris (Son of Client)
FANTASTIC AT MEETING MY FATHER’S CHANGING NEEDS
4Life Healthcare Services were a “god send” at the end of my mother’s life in May 2020, especially because the country was in full lockdown, so access to care services became problematic.
All carers, both domiciliary and live-in, treated my mother with utmost respect, dignity and humanity. What was especially helpful during almost two years of 4Life’s service and support was the establishment of a team of known carers, therefore strong and loving relationships were formed.
Both mum and family were listened to and challenges overcome through dialogue and shared vision. The leadership is strong at 4Life and permeates to the team. I thank everyone on behalf of my beloved mum and family.
A C (Daughter of Client)
STRONG LEADERSHIP AND SUPPORT THROUGHOUT
My husband was a terminally ill cancer patient. Initially, the carers came to help him dress/undress and wash. As he became weaker and bedridden, they were coming in 3 times a day so see to his personal needs and eventually, he was having night care as well. He was treated with dignity by all carers until the end of his life.
G P (Wife of Client)
TREATED WITH DIGNITY
My carers are always punctual, or inform me if they are ever going to be late. They are very efficient, friendly and caring. They make sure that I am safe and well, ensuring that I take my medication and have everything I need.
PROTECTING MY WELFARE
4Life Healthcare Services have been providing 24-hour care and support to my son for two years. The care provided has been excellent and tailored to meet his very complex needs.
He is now flourishing, presenting as a very happy young man and his anxiety has lowered, whereby his medication has been decreased. Management are very informative and approachable. I would recommend 4Life Healthcare.
J B (Mother of Client)
COMPLEX CARE WITH EXCELLENCE
I want to take this opportunity to thank all the team at 4Life Healthcare for the absolutely amazing care shown to my wife during the last few weeks of her life at home.
On return from hospital my wife had cancer and very limited wheelchair-only mobility, then quite rapidly, no mobility. There were pain issues to address also.
The sensitivity of the care received was terrific. We were very anxious about the intrusion that four paired visits a day would make. In fact it was wonderful. The team adjusted constantly and professionally to rapidly changing patient and family needs. They smiled with us and were upset with us together. Their support to all of us was outstanding and their presence and professional understanding and advice throughout was of the highest calibre.
We all appreciated their bedside manners, attentions and their gentle, quiet, thoughtful and good-humoured conversation. The 4Life team were totally proactive in identifying patient needs, alerting me to make the right contacts, following up and undertaking these links themselves, to get medical attention quickly when it was needed.
The Care Manager volunteered to be at the end of her mobile throughout. ‘Any time night or day', she would say. In the quiet times at night alone with my wife or in hectic times worrying that medical support might be late, knowing that her mobile link was there was very supportive to me.
My family and I would like to take this opportunity to thank the manager and all of the team for making such a difficult and stressful time so supported.
Ken (Husband of Client)
PROACTIVE IN IDENTIFYING PATIENT NEEDS