Meet the Team
CARING IS IN OUR DNA
We're always looking for that stand-out quality in a person, that expresses
becoming a carer is not just a job, but a vocation.
Whilst knowledge and expertise is crucial to each and every member of the 4Life team, genuine kindness and compassion are the essential ingredients required to meet 4Life’s core aims and objectives.
THE 4LIFE HEALTHCARE TEAM
Meet our friendly, reliable and respectful team of carers!
Registered Care Manager
As Registered Care Manager of 4Life Healthcare Services, I am involved in every aspect of how the family-run agency function, from managing the daily office and overseeing training of staff, through to providing 24/7 assistance to clients and families, via email, by telephone, or in person.
After a 16-year period spent in various managerial positions within the retail industry, I made the decision to move away from larger organisations, to fulfil my ambition of becoming a full-time carer for vulnerable adults within the community.
Driven by providing excellent quality person-centred care and support, with continuous thought and ambition into how the 4Life team can continually make a difference, I believe wholly in leading by our defining strapline; ‘caring is our passion’.
Care & Safeguarding Manager
I facilitate a multitude of roles within the company, including the recruitment of staff, and the writing and preparing of meticulous client care plans.
I also take the lead in staff recruitment, liaising directly with all health care professionals on behalf of client care, whilst keeping clients and families informed every step of the way. This includes communicating with the surgeries necessary, to order medication, book appointments, or raise any concerns, together with arranging District Nurse referrals, to visit clients within the community.
If there are any additional serious concerns that need further attention, I communicate these with the Safeguarding Team.
With the invaluable knowledge & skillset with which I have gained from previous experience within the public sector, including Kent Police & the NHS, this has formed an integral component in creating the service that 4Life Healthcare pride themselves on today.
Service & Compliance Manager
I joined the 4Life Healthcare family in 2017, following a long career within retail management for a large organisation.
Today, I play the key role of Service & Compliance Manager, ensuring both staff and clients are always safe and happy.
I am tasked with planning care capacity and managing different activities to promote outstanding practice.
I also take the lead role in managing our supported living settings, working closely with other healthcare professionals, to improve lives of the most vulnerable people.
Driven by my love of caring for people, and having completed an NVQ Level 5 in Management, my role with 4Life has been a calling and makes me proud of what the team have achieved to date.
Client Relations & Training Manager
After a long-standing career as an Area Manager within the beauty care industry, I embarked on my ambition to move into the home and personal care sector.
My role with 4Life, is centred around all aspects of good quality care, whilst concentrating on trust, respect, dignity, and good communication at all times.
I have the important role of organising all company training for new team members from beginning to end, whilst dealing with any concerns raised by staff.
I consider myself to have a tremendous rapport with clients and their families, which creates strong and trusting relationships, keeping them smiling all week through!
Having joined the company in 2017, I feel the rewards far outweigh the challenges, and provide proof that it’s really never too late to make a change, regardless of what level career stage you are at.
I have spent a total of 6 years within the healthcare industry, first as a Carer, and then graduating from University with a degree in Business and Healthcare Management. Since then, I have explored a variety of areas within the health and social care management sector.
I feel my role with 4Life is not only challenging, but incredibly rewarding and exposes you to real lives, real people, and the reality of what they go through on a daily basis.
By helping as much as I can to assist people with their daily struggles in life, I feel this is key to what makes the role so incredibly fulfilling.
I joined the 4Life Family, originally as a Healthcare Assistant in January 2019, with no prior health care experience, following previous careers in retail, hospitality, administration, and also as a former Librarian.
After making the brave decision to take the leap into health care, I quickly discovered it was the best decision I'd ever made and can proudly say, I love my job!
Following promotion to Care Coordinator in early 2021, I am now responsible for coordinating client care, managing and overseeing the rota of care, to ensure clients receive the best possible service and support.
Though caring can be very challenging, I am a very dedicated member of the management team, and always go that extra mile to support my clients.
I began my career in Domiciliary Care around 10 years ago, and quickly became a Senior Carer.
I then moved into Complex Care, working as part of a private team, where I was able to train my colleagues in various aspects of care, including oral suction, chest physio, and Buccal midazolam administration.
During this time my partner was diagnosed with lung cancer, and after a short period of time, passed away in 2018. Following this difficult time, I decided to enrol in college to become a qualified Sports Therapist. I am qualified in postural assessment, corrective exercise, and a flexibility instructor with a cupping diploma.
I started my own business in 2020, but was forced to close my clinic during the COVID-19 lockdown. It was in August 2020 that I joined the 4Life Healthcare team. as a part-time Domiciliary Carer. I loved the job so much, I increased my hours to become a full-time Senior Carer.
I am now a Care Coordinator and my passion has moved to End of Life care. I believe there is something really special about providing high-quality care to a person and their family whilst they’re at their most vulnerable point of life. Due to my recent life changing experience, I can empathise with family members and I feel it’s comforting for them to know they’re not alone.
I love seeing my clients and families happy, and if I can, leave them with a smile, to know I have truly fulfilled my role.
I joined the 4Life Healthcare team in 2021, following an extensive career in Health and Social Care in the public sector, most recently within Adult Social Services.
My role as Care Coordinator focuses on ensuring that person-centred care is delivered to each and every client we work with, and to the highest standards.
I work closely with clients and staff alike to ensure that policy, procedure, and legislation are adhered to, care is delivered in a customer focused manner, and that each person's choices, wishes, and dignity are respected at all times.
I am incredibly passionate about the Health and Social Care industry, and feel a great sense of duty to the clients I work with. I understand that every person has a different story that has lead them to our support, and I strive to ensure good quality care always remains at the forefront.
I have been with 4Life since the inception, after joining the team straight from college. I had no prior experience of working within adult social care, after working in hospitality in my local pub.
It was definitely the right decision for me, and I feel I have taken to the role completely naturally, proving that you can whole heartedly apply yourself to a career in care without any prior knowledge or experience, all you need is a kind and caring nature, and genuine passion to serve your community.
I consider myself to be articulate, with great attention to detail and always go the extra mile for my clients. I am a very patient and understanding person which quickly led me to became a Senior Carer, after acquiring the necessary skills and knowledge to fulfil my role in a very short space of time.
The ability to care for people is something that comes completely organic to me, and my devoted work ethic helps me to blow my clients away on first visit!
CERTIFIED TO CARE
It is incredibly important that we employ candidates who have not only been vetted and verified by our initial strict recruitment checks, but that each person can benefit from our regular ongoing, practical training, to improve their professional development and expertise.
These important procedures continually contribute to enhancing our spectrum of support services to the community, whilst establishing a safe and compliant working environment for everyone.
CARING FOR OUR TEAM
Much like in the ways we interact with our clients, we also have a duty of care to our team. We take the time to check in regularly with our carers. through routinely supervised visits and annual appraisals, to make sure they are safe, happy, and confident in their abilities as a carer.
Regular one-to-ones also provide our employees the chance to raise any questions, concerns, thoughts or aspirations they may have regarding their clients, or future role within the 4Life family.
We take pride in operating an ‘open door’ policy, which encourages and welcomes staff feedback, to help identify any potential areas for improvement towards enhancing our overall service delivery.