LET US KNOW WHAT YOU THINK
Here at 4Life Healthcare, we are committed to providing the very highest levels of service, defining our commitment to continually providing quality, dignified care to our clients.
HOW CAN I LEAVE FEEDBACK?
We are always very happy to receive feedback from our customers and their families, whether that's via a review, or simply some general feedback about our services.
Please be assured that any reviews you read about us, are authentic and most importantly, truthful to our business.
We would like to thank our customers for taking the time to share their personal insights - we cannot express how invaluable these are to us!
If you wish to express your feedback today, please select from the following options below, according to your feedback type and contact preference.
4 WAYS TO SHARE YOUR THOUGHTS
Submitting a Google review is quick and easy!
Simply click on the button below and you will be directed to our page on Google. Once there, simply click on the blue 'Write a review' button, or the blue 'Reviews' button for mobile.
SUBMIT A GOOGLE REVIEW
SUBMIT A HOMECARE REVIEW
We work in partnership with a dedicated review platform, called homecare.co.uk who manage and publish submitted reviews on our behalf, maintaining full transparency of every submission.
If you would like to provide general feedback, or share any thoughts on ways in which we can improve, or enhance our services, whether that's regarding operations at our head office, or insights into how we care for people in the community, we would love to hear your thoughts!
Drop us an email today at:
To write to us, please address any reviews, feedback, or suggestions to:
Caleb Chikoto (Registered Manager)
4Life Healthcare Services,
15 Tudor Rd, Canterbury CT1 3SY
CALL/WRITE TO US
WHAT TO DO IF YOU HAVE A CONCERN OR COMPLAINT
We invest critical time, in ensuring our customer experiences are as seamless and as comfortable as possible. We believe in treating all of our clients equally, and according to their individual situation or condition.
If you feel that maybe we didn't get something quite right, or you have a concern or complaint that you wish to raise, please firstly, get in touch directly with your personal Care Manager who manages your care plan, to enable them to work with you to provide a solution that meets your approval.
We aim to resolve or respond to all concerns or complaints within 24 hours. If this is not possible, a response will be provided within 20 working days to meet regulatory requirements.